Once your order is processed, you will receive a tracking number so you can follow your shipment every step of the way.

Important:
Only Canada Post is able to deliver to P.O. Boxes. If your delivery address is a P.O. Box, please ensure you select Canada Post at checkout.

Processing Times

• Orders are typically processed and shipped within 2–4 business days.

• During peak seasons or promotions, processing times may be slightly longer.

• We do not process or ship orders on weekends or statutory holidays.

Local Pickup – Mission, BC

We are pleased to offer free local pickup in Mission, British Columbia.

• Select Local Pickup at checkout.

• You will receive an email notification when your order is ready.

• Pickup location and instructions will be provided in your confirmation message.

Please wait for your pickup notification before arriving.

Shipping Time Estimates

Shipping times depend on your location and the chosen carrier. Typical delivery windows are:

• British Columbia: 1–4 business days

• Western Canada: 2–5 business days

• Eastern Canada: 4–9 business days

• Remote or rural areas: May require additional transit time

Please note that these are estimates provided by the carriers and not guaranteed delivery times.

Order Issues & Lost Packages

If your order is delayed, missing, or arrives damaged:

1. Please contact us at hello@frasercandleco.ca with your order number.

2. We’ll work directly with the carrier to resolve the issue.

3. We’ll keep you updated throughout the process and ensure you are taken care of.